FAQs

High-Security & Embargo Title File Submission Process

Lakeside Book Company takes the security of your content very seriously. This process ensures that all customer-furnished files for high-security or embargoed titles are handled under a strict, controlled protocol, guaranteeing file security from initial submission to the final street date.

What is Lakeside Scout?

What file formats can I upload?

How can I resolve a preflight warning?

Instructions for signing off preflight warnings, both an individual pages and globally throughout a component.

How can I resolve a preflight error on a page?

How do I delete a title?

Will Lakeside Scout accept an Anno color or layer?

Can a user check out files to make corrections or should they wait until all files are available before they start the process?

What should I do if I forgot to make a correction after the title has been checked in?

Can a change be made to files two days before plates are scheduled to be made?

Can a change be made to files two days before plates are scheduled to be made?

Is there a notification process to advise that an order is checked out when a manufacturing purchase order is sent through?

Is there a notification process to advise that an order is checked out when a manufacturing purchase order is sent through?

What about users like content editors having access to a given title?

What about users like content editors having access to a given title?

Is there a system check for page numbers being out of place?

Is there a system check for page numbers being out of place?

Can a title have two insert components?

Will publishers be able to release orders that have an active correction being worked in Lakeside Scout?

Can warnings be approved if page count is different?

Can warnings be approved if page count is different?

How can I see a list of colors used on a page?

How do I update my web browser?

How do I create a user?

Creating a new user

How do I modify a user?

Modifying a user

What do the messages on components mean?

Each of these messages below is a message the user may see on a component card. In all cases it is the result of the most recent action performed for that component card.

How do I request a level two, hard copy proof?

Publishers Hub Issues

Common troubleshooting issues for users having a problem logging in to Publishers Hub portal.

Can I change a page that was uploaded to the wrong component?

If you accidently upload a page to the wrong component, (i.e., part), Lakeside Scout provides the ability to reassign it to another component without deleting and reuploading.

When does Adobe end support for Type 1 fonts?

What do the entries in the view history link indicate?

History allows you to see action items on a specific component, all components or deleted components

How do I reset my Google Chrome Browser Cache (Mac)?

Sometimes after the application updates it becomes a necessity to clear your browser cache so that the newest version of the application is used.

How do I reset my Google Chrome Browser Cache (PC)?

Sometimes after the application updates it becomes a necessity to clear your browser cache so that the newest version of the application is used.

How do I delete a user?

Deleting a user

Can I edit a title record?

Can a user have access to multiple accounts?

Yes, some users, like a compositor, may have access to multiple accounts. We support features that let you switch between accounts without having to log out and log back in.

How do I perform a hard browser refresh?

Sometimes after Lakeside Scout features are deployed a hard browser refresh may be required to see and interact with the new features.