To ensure system stability and performance, scheduled maintenance is performed on Lakeside Scout once a month. Please review the details below to understand when and how you may be affected.
đź“… Schedule
When: The 3rd Monday of each month
Time: Maintenance starts at 9:00 AM Eastern and lasts up to 90 minutes (usually 45–60 minutes)
Outage Notice: Users will be informed via the Publisher's Hub on the Thursday prior to the outage
đź”’ System Access During Maintenance
8:45 AM: Logins to the Publisher's Hub will be disabled to prepare for the update
9:00 AM – 9:45 AM (approx.): System unavailable while updates are applied
9:00 AM : Any users currently logged in will be disconnected to begin updates
9:45 AM : Access restored once testing confirms the system is stable
🛠️ What Happens During Maintenance
Servers are taken offline to apply updates
Our DevOps team runs validation and testing before reopening access
âś… After Maintenance
Once confirmed stable, logins are re-enabled in the Publisher's Hub
Our DevOps team continues to verify key features are operating as expected
ℹ️ Key Notes
Expect up to 90 minutes of downtime, though actual outages are typically shorter
If you need to upload files, plan to complete them before 8:45 AM on maintenance days or after the system is available again